FAQ

Do you offer discounts for larger orders

Yes, we do offer wholesale rates for bulk orders. Please contact-us to discuss wholesale rates in your Country.

Are syringes included?

No, we do not include syringes with your order. Syringes can be purchased online at several websites such as www.androusa.com. Syringes can also be purchased at most local drug stores including Walgreens, Walmart and Costco. Small insulin syringes are ideal.

How do I mix the product?
 Typically, one ml or one cc of water is added to each vial. The water should be gently injected into the vial to avoid harming the protein. Gently swirl the vial once the water has been added until the power is fully dissolved. A video of this process can be seen here: https://www.youtube.com/watch?v=lwP5TTa_ncU
What dosage do I take?

We cannot offer you medical advice. Please contact your Doctor to provide safe dosage information.

Who are we?

We are asked this question a lot. Due to the nature of our product, we cannot be specific. We are a group of Health and Wellness enthusiasts who provide a quality alternative to overpriced Big Pharma brands and a safe alternative to dangerous generic Chinese products.

What is the most private and most secure method to communicate with you?

It is always best to set up an offshore email account for privacy and security. We recommend a Free account from https://tutanota.com. You can also reach us directly on Tutanota at mailorderhgh@tutanota.com

How is the product shipped?

Your order will be discreetly shipped in a bubble wrap envelope via Canada Post (In North America) or via Royal Mail/DHL (In EU, UK and other). A tracking number for your reference will be provided when you order is shipped.

Where are you located?

We are based out of North America and the UK.

What Countries do you ship to?

From the UK we ship to:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, Japan, India and the UK

From Canada we ship to:

United States, Canada and Puerto Rico

*If your Country is not on this list, contact-us to inquire if special arrangements are possible.

How will I know my order has been shipped?

You will receive a tracking number via an email sent to you from mailorderhgh@tutanota.com to confirm your order once shipped.

Where does the product come from?

The product is developed in Panama City, Panama. Raw materials are sourced from Tier one manufacturers in Europe.

Can I order other products other than just HGH?

No, we focus only on high quality Human Growth Hormone. Stay tuned for new product announcements coming soon… 🙂

How long after you receive my payment will it take for my order to be shipped and to arrive?

Typically orders are shipping within 24 hours after payment confirmation. It will take 3 – 7 business days for your order to arrive, however, this does not include orders placed over the weekend. Weekend orders will ship on the following Monday.

How do I pay for my order?

We currently accept E-Check (ACH) and Bitcoin payments. PLEASE SEE WHAT OPTIONS APPLY TO YOUR COUNTRY BELOW. E-Check (ACH) and Bitcoin orders can be completed directly at the shopping cart. Cryptocurrencies can be purchased using credit card and is the most secure and anonymous method of payment.

Payment options are based on geographic locations as follows:

Canada

  • Cryptocurrencies – check out directly through our shopping cart (save 10%)
  • COD through Canada Post

United States

  • E-Check (ACH) – transfer funds directly from your online checking account
  • Cryptocurrencies – check out directly through our shopping cart (save 10%)
  • EU/UK/Other
  • Cryptocurrencies – check out directly through our shopping cart (save 10%)
How do I Pay?

We accept all major credit cards, eCheck, ACH Debit, Bitcoin and Western Union.

Please read the following regarding each payment method.

  1. Credit card MAX is $1000. Also note that Visa will require 3D secure to complete the transaction.

For Visa payments you will be redirect to your credit or debit card providers 3D secure page and will be requested to enter your password or authentication.

  1. MAX eCHeck credit transaction is $500
  2. MAX ACH Debit amount is $1000
  3. MAX Western Union credit and debit amount is $150
  4. There is no MAX for Bitcoin
Why pay with Bitcoin?

You stay anonymous! If you buy bitcoins in Circle or Coinbase your account is associated with your bitcoin wallet. But nobody knows where to and what for you are sending bitcoins.

If you pay with bitcoins we will deliver your order 1-2 days faster, because Western Union and Money Gram require some time to get payment confirmation.

Bitcoin is a decentralized currency. As compared again Western Union or Money Gram bitcoin-transfers are fast and they cannot be blocked by any authority! If you pay by WU or MG they can block your payment for various reasons. In this case you will need to resend your payment, which implies additional fees, time losses and inconvenience. With Bitcoin you won`t ever face such issues. Bitcoin transfers are always easy, fast and smooth.

Availability 24/7/365. You don`t need to think when to find time to visit a bank, WU office etc. Do you have holidays or night-time at the moment? With bitcoin it does not matter. If you need to transfer bitcoins at 3 a.m. on Sunday, they will be transferred at 3 a.m. on Sunday.

Where to buy Bitcoin?

Here are some bitcoin exchange sites we recommend:

Pay by Credit Card

Paybis

PAY BY – INTERAC® Online

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=KkiO7sJu4lI

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=2DGSr5n3uRE

PAY BY – FLEXEPIN Voucher – Over 6000+ retail locations near you!

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=Vq0R1vHWVso

PAY BY – Credit Card

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=4gW20txWsS0&t=231s

PAY BY – PAYPAL, Gift Card, Many MULTIPLE WAYS

  • www.paxful.com – Buy with PayPal, Amazon Giftcard, Western Union, Prepaid Credit Card, ANY Credit/Debit Card, Cash in person, Bank Transfer, itunes Gift Card, and MANY MORE!

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=sZb6me3zLx0

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=N4R_3-kN3sg

PAY BY – E-TRANSFER, CASH IN PERSON, PAYPAL, OTHER

PAY BY – LOCAL ATM

OTHER

Where to make a free wallet

WATCH HOW TO VIDEO: https://www.youtube.com/watch?v=R-YOTwwI5yY&t=28s

What guarantee and warranty do you provide?

We fully stand behind our product and shipping. If you are not satisfied we will exchange or refund your product. Please note that we will only refund the value of 1 kit (If you order 3 kits and are not satisfied, please return 2 kits unopened and we will refund the value of 1 kit).

See our Shipping & Refund Policy for the specifics.

Shipping & Refund Policy

All product orders are shipped from Canada. Please note that from time to time, US or International customs may seize your order. If your order is held by customs for 10 days, we offer two options only:
1. We reship your order ONCE more to a NEW address for free.
2. We refund your order in full.